Telephone: 01333 423703

Google ReviewsEmail Us

COVID-19 Update 20/05/2020

Following recent Government announcements, here’s the latest information on COVID-19 restrictions and the Motability Scheme.

While we expect to see dealers gradually opening in England from 1 June, the impact of weeks of COVID-19 disruption means the Scheme will not open immediately for new applications.

So we can work through backlogs in both vehicle sales and purchases, we will take a phased approach for applications. Priority will go to around 43,000 orders that had already been placed before lockdown. We will aim to resume these and arrange delivery as soon as possible, subject to this being done in a COVID-19 safe environment.

Once this is underway, we will start to invite applications from customers who have had their leases extended during the lockdown, in order of their original end of contract date. When possible, we will also re-open the Scheme to brand new customers.  As soon as we are able to start accepting new applications we will publish prices on the website through our car search tool.

While we know this news may be disappointing, we ask for your patience as we restart our operation after weeks of dealer closures and business disruption. It will be vital to phase these steps carefully until we are really confident about sales of returning vehicles. We will only be able to lift all restrictions on future customer orders when we know that we can sell used cars in large numbers in a properly functioning marketplace.

It may be some months before the Scheme has caught up with applications for renewing customers, so in the meantime, customers should expect to see more extensions to existing leases over the next few months. We will also continue to support customers with lease extensions should new cars take longer to be delivered owing to worldwide disruption in manufacturing or supply of parts.

Our focus remains on keeping customers mobile, and safe. Together with our Scheme partners, we have continued to support customers throughout lockdown, and look forward to building back our wider operations. This will include working closely with our dealer partners to build confidence in a safe and secure dealership environment.

We are closely monitoring the situation, especially with regard to the changing vehicle supply situation, and will provide regular updates here on our website. Our Frequently Asked Questions are updated regularly, so please keep an eye on these; if you have a question, you may well find the answer here.



Lamberts Garage is authorised and regulated by the Financial Conduct Authority under FRN 670873 as a credit broker not a lender. We work with a carefully selected number of credit providers who may be able to offer you finance for your purchase. Lenders may pay us commission for introducing you to them which may vary from lender to lender. Any such amounts will not affect the amounts you pay the lender under your finance agreement, all of which are set by the lender. We are committed to better supporting and taking into account the needs of customers who make us aware that they are vulnerable (as per the Financial Conduct Authority’s definition). It is our intention to provide the highest possible customer service at all times, however if you have any reason to make a complaint you should contact your local dealership to discuss the matter and hopefully resolve it accordingly, being Lamberts Garage, Scoonie Road, Leven. If we are unable to resolve your complaint satisfactorily you may be entitled to refer the matter to the Financial Ombudsman Service (FOS).

Further information is available by calling the FOS on 0800 023 4567 or at;